Do I need a castle entrance ticket to go ice skating?
If you want to ice-skate without accessing the castle, you can buy a skate-only ticket. This ticket will include access to the ice rink and the adjoining food stalls.

How long is the session on the ice for?
Sessions last for 45 minutes on the ice, but you will need to arrive 20 minutes before your slot so you can collect your skates. The time you have booked will be the time your ice skating slot begins.

When should I arrive?
Please arrive at the Ice Rink 20 minutes before your session to get your skates on and prepare to take to the ice.

Do you have cloakroom?
Yes, there is a cloakroom available at the Ice-Rink.

Bags of any description are NOT permitted on the ice, so we advise you to only bring the essentials with you. All bags must be left in the cloakroom and cannot be brought onto the ice.

Cloakrooms must be paid for by card only (a £2 charge applies). Please don’t bring any large baggage or valuable items to the ice rink as storage space is limited and cloakrooms are used entirely at your own risk.

Is skate hire included?
Skate hire is included.

Can I bring my own skates?
Skate hire is included in the ticket price, but you can provide your own skates if you prefer.

Warwick Castle is not responsible for your skates, shoes or property when skating at our rink. There is no reduction in price if you bring your own skates.

How old do you have to be to skate on the rink?
To skate on our rinks you have to be at least 3 years old. Under 3s are not permitted on the Ice Rink.

Skaters aged between 3 and 9 (inclusive) must be accompanied by an adult (18+) on the ice.

Children between 10-12 years of age must be accompanied to the ice rink by adults who are watching at all times.

A ratio of 1 adult to 5 children will be accepted. You can skate on our rink up to any age, although you are responsible for skating safely and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers-to-be.

Do I need a castle entrance ticket to visit the Light Trail?
You can visit the Light Trail without castle entry by booking a Light Trail only ticket.

Do I need to buy a ticket for a child under 3 or a carer?
Yes, you will be able to add on both types of tickets when purchasing your Light Trail tickets with no charge.

For a carer ticket, you must provide proof of disability on the night (this can be a DLA or PIP letter, Blue Badge, or letter of diagnosis from your GP.)

Can we take photos?
Yes of course! Look out for the photo opportunities around the trail to show you the best views. Take as many pictures as you would like and share them on social media using the #ChristmasattheCastle.

Is there somewhere to eat/can I bring picnic/own food?
Unfortunately, guests cannot set up a picnic within the grounds of the Light Trail. Guests will be able to purchase food and drink during the Light Trail.

Please note we accept card payments only.

What should we wear?
The Light Trail is situated outdoors so please wear suitable warm winter clothes and practical shoes as the surfaces may be muddy or uneven.

How long will it take?
The trail takes approximately 45 minutes however you’re more than welcome to take your time and go around as many times as you wish.

Can I take a buggy/push chair? Is there somewhere to leave it?
The Light Trail is suitable for buggies, feel free to take them with you on your experience, but please note some areas are on grass. We do not have a suitable place to leave your buggy - should you choose not to bring it with you, we advise you leave it in your car.

Can we bring our dog?
With the exception of assistance dogs, we do not allow any pets on-site.

Is smoking allowed on site?
No, we are a smoke free site.

Should I arrive ahead of my timeslot?
Please arrive 5 minutes before your timeslot. If you are parking in our Stratford Road car park, please allow an extra 15/20 minutes.

If I am late will I miss my slot?
We will make every effort to accommodate you should you miss your time slot. However, we can't guarantee entry due to popular demand. Please speak to a member of staff when you arrive.